BloomingBitz Support

BloomingBitz is developed and operated by Shibil Poulose under the EspeeLabs brand.

For help with BloomingBitz, email ourfamspace@outlook.com.

If you email support, we receive the sender’s email address and the content of the message. We use that information to respond. Support email is handled through Microsoft Outlook.

Include your app version, iPhone model, iOS version, and a short description of what happened. Screenshots are optional. Please avoid including sensitive information.

Steps are not updating

Check that Motion & Fitness permission is enabled for BloomingBitz in iPhone Settings. In the app, open Settings and choose Refresh steps.

A Bloom must be started or continued to count eligible steps. Pause excludes walking during the paused interval. Locking the phone does not pause a running Bloom.

Recovery depends on the motion history available from iOS. The app reports unavailable coverage rather than estimating steps.

An advertisement was inappropriate

Rewarded advertisements are supplied by Google. On the advertisement, open the information control (often About this ad, AdChoices, or a similar icon) and use Google’s report option if it is offered.

You can also use Settings → Report an Ad, which prepares an email for you to review and send, or email ourfamspace@outlook.com with the approximate time and what was shown. Please do not send screenshots that include information you do not want to share.

BloomingBitz does not choose individual advertisements. Walking and saved History remain available if you skip Send a Message.

An advertisement will not load

Rewarded advertisements require an internet connection and may be unavailable at times. Follow the displayed message and try again later. Personal walking and saved History remain available offline.

If you finish an advertisement but the app cannot save your Bloom Code, keep the app open and use the retry option shown on screen or in Settings. You do not need another advertisement for that retry. If the app closes before saving succeeds, that completed advertisement cannot be recovered. Once saved, your Bloom Code remains available after restarting the app until you tap Done. Each new Bloom Code requires an advertisement. Use Cancel to stop preparing an advertisement. You cannot close the sender screen while it is preparing or showing an advertisement, waiting for you to retry saving, or holding a Bloom Code you have not closed with Done.

A Bloom Code will not work

Open Discover the Message and paste the complete invitation or Bloom Code exactly as copied. Bloom Codes are case-sensitive and do not expire. Retired six-character Bloom Codes cannot start new Blooms. Some Blooms saved with older app versions may not open. Their saved data is preserved but cannot currently be converted.

Importing the same Bloom Code again opens its existing Bloom or History record. Importing a different Bloom while one is unfinished asks you to finish the current one first. Invalid input changes no walking progress.

Writing and reading personal messages

A personal message is required, with at most 50 characters. Some emoji or combined characters can make a message too large to share even within that limit; shorten it if prompted. The app checks messages offline and rejects blank text and selected inappropriate words or phrases. Follow the displayed feedback.

Recipients reach the first milestone to unlock Read message. Use Back to Bloom to return to the artwork; reading does not pause walking. The message remains readable on the supported canvas and in History details after closure. Recipients cannot re-share through the app. Unlocking is not encryption or sender authentication.

Where is the Bloom Code I created?

Share or copy the Bloom Code before tapping Done. After Done, you cannot retrieve that Bloom Code in the app, even if you never shared it. Newly created Blooms are not saved in a Sent history. Copies already shared or saved still work. Cancelling the iPhone share sheet keeps your Bloom Code available; support cannot retrieve a discarded Bloom Code from a BloomingBitz server.

Where is my progress stored?

Progress is stored locally on your device. BloomingBitz has no account or cross-device sync.

Deleting the app removes its local app data from the device. Device backups may retain copies of BloomingBitz records. Restoring a backup may restore those records. Contacting support cannot recover progress from a BloomingBitz server.

Privacy

Please read the BloomingBitz Privacy Policy for information about local storage, rewarded advertisements, sharing, backups, and contacting support.